All SH Millinery hats are hand crafted using the best quality materials. Custom or bespoke hats are designed and created to compliment your face shape, hairstyle and outfit. You are welcome to come to the studio in Hereford by appointment, and 2 or 3 visits will be required. Should you live further afield, I can discuss requirements via email and telephone, providing design sketches, photos etc.

Delivery times

Bespoke hats can take between 2 - 4 weeks to complete and are dispatched once full payment has cleared. Hats purchased from stock are dispatched within 2 working days of payment received.

Shipping

Large hats are shipped in hat boxes, smaller bridal fascinators and similar are dispatched in clear plastic boxes. UK deliveries are sent by courier or Royal mail first class and depending on size the cost is between £5-£15 For overseas deliveries please contact me for a price.

Returns

Custom-made and bespoke hats are non-returnable, but every effort is made for you to be 100% happy with your purchase. Regular stock / off the shelf hats can be returned within 14 days of receipt for a full refund, providing they are returned in a unworn and resalable condition in original packaging. Return postage is only refunded in the event of faulty goods.

Payment

Credit/debit cards and Paypal are accepted via my online shop. Cash or card is accepted from clients to the Studio. Bank transfer payment is also accepted.